Shipping


IMPORTANT: Shipping times may be delayed due to Coronavirus.

Aroamas are sent via Australia Post in Australia.

International deliveries are sent via Australia Post and will include basic tracking. However, please be aware that shipping times have been greatly impacted due to Coronavirus. 

 

International Delivery

Due to the COVID-19 pandemic, we are only shipping to a select few countries: NZ, UK, USA, and Canada. Shipments are sent via Australia Post using the Standard parcel service which includes basic tracking. Please be aware that we cannot guarantee shipping times during the pandemic. If your order is taking longer than normal, please be patient.

 

Shipping Times

Shipping times are estimates only provided by the Australia Post site. 

  • Orders to the US are estimated to arrive in 10-20 BUSINESS days.
  • Orders to Canada are estimated to arrive in 15-25 BUSINESS days.
  • Orders to New Zealand are estimated to arrive in 9-15 BUSINESS days.
  • Orders to the UK are estimated to arrive in 13-25 BUSINESS days.

 

 

Shipping Costs

Domestic Australian Orders

  • Orders up to $49.99 = $7 AUD
  • Orders of $50 and higher = FREE SHIPPING

International Orders

  • USA + Canada = $20 AUD
  • New Zealand = $14 AUD
  • UK = $25 AUD

 

Customs

It is the responsibility of the buyer to research his/her country’s customs rules and regulations. The buyer is also responsible for any extra fees that might occur from customs. Aroamas will not change values on customs forms, or declare orders as “gifts”. Occasionally, orders may get held up in customs. Aroamas is not responsible for delays caused by this process.

 

Returns

Due to the cosmetic nature of our product, we do not accept returns or issue refunds. However, if you are not happy with your order, or in the rare case an order wasn’t fulfilled properly, please get in touch as soon as possible.