FAQs

Solid Perfume

What is solid perfume?

Solid perfume looks more like a lip balm and therefore contains no liquid or alcohol. You simply rub the top of the tube on your pulse points; the fragrance releases as it melts onto the skin. AROAMAS solid perfume is handmade in Sydney, Australia and contains 3 simple ingredients:  a natural base of coconut oil and beeswax, and fragrance oil.

How do I wear solid perfume?

Easy! Gently rub onto your wrist, neck, behind the ears, chest, etc. The solid will melt onto the skin and release a beautiful perfume that will last for hours! Apply liberally. Remember: With solid perfume it is easy to choose the strength of your fragrance. Read more here.

Who should wear solid perfume?

While we highly target the travel market for this product, the truth is that solid perfume is useful for ANY woman on the go! That’s teens, mothers, daughters and grandmothers. Working women, traveling women, and women just off to the gym. It’s so easy to toss these conveniently sized tubes into a pocket, purse, handbag, backpack, work desk and so much more. You never have to worry about leaks and spills, or your perfume getting tossed into the bin at airport security. Win!

How do I care for my Aroamas?

For ultimate longevity of your product, store capped in a cool place, out of direct sunlight. Like a lip balm, when exposed to extreme heat, your Aroamas stick could melt. We suggest never leaving in a car on a hot day. If you live in a hot climate, please be aware that allowing your Aroamas to sit in a boiling mailbox can also lead to melting. In most cases, placing in the fridge upright for a bit will be sufficient.

Never push more product up from tube than necessary as it may be difficult to retract. If you have pushed the solid perfume up and cannot get it back into the tube, all is not lost yet! Break off the excess and store in a small container. This can be applied by hand to your pulse points per usual.

Shipping and Payments

Where is Aroamas based?

We are based in beautiful, sunny Sydney, Australia.

How are Aroamas shipped?

Aroamas are sent via Australia Post. Read more about shipping.

Do you ship internationally?

Due to the current pandemic and issues with shipping globally, we have suspended international shipping until the situation calms. Be sure to sign up to our mailing list for notification of its return.

Yes, we do!  Please be aware that shipping internationally at this time could take 7-14 business days depending on your location and time caught up in customs. Since customs processes vary by country, we would recommend being ready to wait 3 weeks from time of order to receive your package.  However, we have no control over this process and cannot make any guarantees. We are currently working on alternative modes of distribution that will curb this wait time in the future. Read more about shipping.

When can I expect my order?

Shipping times vary by destination. Please be aware that these numbers are general estimations and not guarantees.

Domestic (within Australia): 2-8 days, depending on destination
International: 3-14 business days

These numbers do not account for any delays at customs or with the local postal system. Please be patient. For international orders, please be prepared to wait 3 weeks from time of order to receive your package. Most US orders tend to arrive within 10 business days, but again, this is not a guarantee. For time-sensitive deliveries, please get in touch to upgrade your shipping method. Read more about shipping.

How do you process payments?

At this time, we accept payment via PayPal or direct bank transfer. Direct bank transfer directions are supplied at checkout, but since we hold an Australian bank account, this works best for Australian customers. PayPal also allows us to accept credit card payments, and you can do so without having an account of your own.

What about returns and refunds?

Due to the cosmetic nature of our product, we do not accept returns or issue refunds. However, if you are not happy with your order, or in the rare case an order wasn’t fulfilled properly, please get in touch as soon as possible.

Wholesale, Bulk & Custom

What about wholesale, bulk and custom orders?

Yes, we do those, too! If interested, please read more here and contact us.